At VIERRA , we strive to deliver your order promptly and securely. This Shipping Policy outlines our fulfillment practices in alignment with U.S. E- Commerce standards.
1. Processing Time
Orders are processed within 1–2 business days after purchase.
2. Shipping Methods & Cut‑Off Time
- Delivery time: 3–5 business days
- Orders placed between 9:00 AM -6:00 PM EST, Monday to Friday, are processed the same business day. Orders placed after cutoff will be processed the next business day.
3. Shipping Rates
- Free Standard Shipping on all orders shipped within the United States.
- No international shipping at this time.
4. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You may track your package via the carrier’s website to monitor its status in real-time.
5. Order Modifications & Cancellations
To cancel or change an order, contact us within 24 hours of placing it. While we’ll do our best to accommodate, we cannot guarantee changes once processing begins.
6. Lost or Damaged Packages
If your shipment is lost, stolen, or arrives damaged, contact us immediately. We will work with the shipping carrier to investigate and provide a resolution, which may include a replacement or refund.
7. Contact Information
Business Name: VIERRA
Phone: +17703695733
Email: support@vierra.store
Address: 4810 White Lake Dr NW, Acworth, Georgia 30101, United States
Hours: Monday to Friday, 9:00 AM – 6:00 PM